Skip to content

TERMS AND CONDITIONS

  • THE ONE PERCENT COACHING LLC

    TERMS OF SERVICE AND MASTER SERVICES AGREEMENT

    Last updated: June 12, 2026

    These Terms of Service and Master Services Agreement (the “Terms”) govern your access to and use of the websites operated by The One Percent Coaching LLC, an Arizona limited liability company doing business as “The One Percent” (“Company,” “we,” “us,” or “our”), including the-onepercent.com and any related pages, funnels, applications, and communities (collectively, the “Site”), and your purchase of any coaching program, product, or service offered through the Site (the “Services”). By accessing the Site, checking a box or clicking a button indicating acceptance, submitting payment, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not access the Site or purchase the Services.

    1. Acceptance; This Agreement as a Master Services Agreement.

    These Terms operate as a master services agreement. Your affirmative acceptance (by checking an “I agree” box, clicking to accept, or executing an order or agreement electronically) together with submission of payment forms a binding contract between you and the Company. Where you purchase a specific program, the program-specific Client Program Agreement, order form, or statement of work presented to you (each, an “Order”) is incorporated into and governed by these Terms. If a term of an Order conflicts with these Terms, the Order controls for that transaction; otherwise these Terms govern.

    2. Eligibility.

    You must be at least 18 years old to use the Site. The Company’s flagship coaching program is offered only to men age 35 and older who meet the eligibility criteria stated in the applicable Client Program Agreement. By using the Site or purchasing the Services, you represent that you meet the applicable eligibility requirements and that all information you provide is accurate.

    3. Coaching and Education Only; Not Medical Care.

    The Services are coaching and education services. The Company is not a medical provider; it does not diagnose, treat, cure, or prevent any condition, does not provide medical advice, does not order labs, and does not prescribe. Any medical, laboratory, physician, or prescription services associated with a program are provided exclusively by a separate, independent, licensed third-party telehealth provider under its own provider-patient relationship and HIPAA-compliant documentation. The Company is not responsible for that provider’s services. Always consult your own physician before beginning any nutrition or training program. If you have a medical emergency, call emergency services.

    4. Accounts and Access.

    Certain Services require an account or credentials issued to you for your sole use. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Credentials, community invitations, and program access are non-transferable, and sharing them is a material breach. You agree to notify the Company immediately of any unauthorized use.

    5. Purchases, Fees, and Payment Authorization.

    Prices for the Services are stated at checkout or in the applicable Order. You may pay in full or, where offered, through a scheduled payment plan or third-party financing. By submitting payment or executing an Order, you authorize the Company and its payment processor to charge your designated payment method for the full price and any scheduled installments, and you confirm that you are the authorized account holder. Payments are processed through Stripe; the Company does not store full card or bank-account numbers. The fee disclosed and agreed during your enrollment or strategy call (the “Strategy Call”) is the binding fee, and recordings of the Strategy Call may be used as evidence of the agreed terms in any dispute.

    6. 24-Hour Rescission; No Refunds Thereafter.

    You may rescind a purchase and receive a full refund of amounts paid to the Company only by delivering written notice to admin@the-onepercent.com within twenty-four (24) hours after purchase and before accessing, logging into, or downloading any Service, content, or platform, whichever occurs first. Accessing any Service within that window constitutes acceptance of immediate delivery and waiver of the rescission right to the maximum extent permitted by law. Except for a timely, valid rescission, all sales are final and the fee is fully earned and non-refundable, because the Services are digital and intangible and are deemed delivered and consumed upon enrollment. No refund, partial refund, or prorated credit is issued for dissatisfaction, lack of results, non-use, change of mind, or inability to participate. Where a non-waivable state cooling-off right applies, it controls only to the minimum extent required by law.

    7. Third-Party Financing.

    If you finance a purchase through Affirm, Inc. or another third-party lender, your loan is a separate, independent, binding obligation between you and the lender. The Company cannot cancel, modify, or satisfy that loan, and your repayment obligation is independent of any dispute with the Company. Nothing here waives rights that cannot be waived under the FTC Holder Rule (16 C.F.R. Part 433) or other applicable law.

    8. No Chargebacks; Mandatory Pre-Dispute Escalation.

    You agree to submit any billing dispute, grievance, or cancellation request in writing to admin@the-onepercent.com and to allow the Company at least ten (10) business days to respond before contacting any financial institution. Initiating a chargeback or payment dispute in violation of this Section, or based on a knowingly false claim, is a material breach and may constitute civil fraud, entitling the Company to terminate the Services, recover the full fee plus costs of collection and attorneys’ fees, and submit the Order, the Strategy Call recording, and the Company’s access and delivery records as binding evidence.

    9. Delivery and Evidence of Access.

    The Services are delivered electronically. Delivery is complete when the Company sends onboarding credentials or platform invitations to the email you provided, and your first login confirms receipt. You consent to the Company logging and retaining access records (timestamps, IP addresses, device identifiers, and access history) as evidence of delivery, which may be submitted to any payment processor, lender, or financial institution in connection with a dispute.

    10. No Guarantee of Results.

    The Company makes no guarantee of any specific weight-loss, body-composition, performance, hormonal, lab-value, health, or other outcome. Results vary by individual and depend on factors outside the Company’s control. Testimonials and results shown on the Site are individual experiences, are not typical, and are not a promise of your results. The Company’s separate Earnings and Results Disclaimer is incorporated by reference.

    11. Intellectual Property.

    The Site and all content, curriculum, programming, frameworks and methodologies (including “Metabolic Priming”), trademarks, logos, and materials are owned by the Company and protected by law. You receive a limited, revocable, non-transferable license to access purchased content for your personal, non-commercial use only. You may not copy, record, transcribe, redistribute, resell, publicly post, translate, adapt, create derivative works from, or use any Company content to coach others or operate a competing service.

    12. Acceptable Use.

    You agree not to misuse the Site or community, including by harassing or threatening others, disclosing other clients’ information, soliciting other clients, posting community content publicly, publicly disparaging the Company or its telehealth partner, misrepresenting your identity or health information, or attempting to access the Site by unauthorized means. Violation is grounds for suspension or termination without refund.

    13. Third-Party Services and Links.

    The Site relies on and may link to third-party services (including payment processors, financing providers, scheduling, community, and telehealth platforms). The Company is not responsible for third-party services, which are governed by their own terms and privacy practices.

    14. Disclaimers.

    THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. The Company does not warrant that the Site will be uninterrupted or error-free, or that any result will be achieved.

    15. Limitation of Liability.

    TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNER, MEMBERS, MANAGERS, EMPLOYEES, COACHES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING FROM OR RELATING TO THE SITE OR SERVICES. THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO THE COMPANY FOR THE SERVICES GIVING RISE TO THE CLAIM. Nothing in these Terms limits liability that cannot be limited under applicable law.

    16. Indemnification.

    You agree to indemnify and hold harmless the Company and its owner, members, managers, employees, coaches, and contractors from any claim, loss, or expense (including reasonable attorneys’ fees) arising from your breach of these Terms, your misuse of the Site or Services, or your violation of any law or third-party right.

    17. Governing Law; Binding Arbitration; Class-Action Waiver.

    These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Any dispute not resolved through the escalation procedure in Section 8 will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association in Maricopa County, Arizona. The prevailing party may recover reasonable attorneys’ fees and costs. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. Where any provision conflicts with a non-waivable state-law right, that provision is modified only to the minimum extent necessary.

    18. Changes to These Terms.

    The Company may update these Terms by posting a revised version with a new “Last updated” date. Continued use of the Site after changes constitutes acceptance. Material changes affecting an active program will not retroactively alter the terms of an executed Order.

    19. Privacy.

    Your use of the Site is also governed by the Company’s Website Privacy Policy, which is incorporated by reference.

    20. Contact.

    Questions about these Terms may be directed to The One Percent Coaching LLC at admin@the-onepercent.com.